HOME

WHY TRAIN?

WHAT IS

TRAINING?

WHY TRAININGS DON'T WORK?

ABOUT US

OUR APPROACH

TYPICAL MODULES

PRINCIPAL CONSULTANT

HOW ADULTS LEARN

PEDAGOGY vs ANDRAGOGY

PROGRAMS CONDUCTED ASEAN MULTINATIONAL CORPORATE   SECTOR

PUBLIC SECTOR

GALLERY

< MODULE

 

MENTORING AND COACHING

 

 

 

RATIONALE

 

 

Managers and supervisors help employees achieve objectives on a daily basis.

Mentoring is a way managers and supervisors can help new employees in an organisation learn the basics of their job and the organisation quickly and how they can fulfill their potentials to contribute effectively towards achieving the oraganisation's goals.

Coaching is a behavioral control technique used by the manager or supervisor to give on-going guidance and instruction, to follow day-to-day progress, and to give feedback. Coaching is the informal, day-to-day ongoing instructing of employees.

This Mentoring and Coaching module has been designed to give a practical guide to the participants about effective procedures in coaching and mentoring.

Specifically, this course is recommended for managers and supervisors who need to be coaches and mentors to their team members as their daily job tasks

 

MODULE OBJECTIVES

After attending this module, participants should be able to:

  • Explain the importance of managers and supervisors becoming mentors and coaches to their team members

  • State the concept and principles of mentoring and coaching in relation to the organisation

  • Practice effective mentoring and coaching techniques back in the workplace to help the employees

  • Use mentoring and coaching principles to help solve performance problems among staff members

MODULE CONTENTS

 

1.  WHAT IS MENTORING?

§   Background

§   Mentor's responsibilities

§   Mentor's skills and focus

§   Approaches to mentoring

§   Managers and supervisors as mentors

§   Role model

 

2.  WHAT MENTORS DO?

§   The experiential learning cycle

§   Support system for mentors

 

3.  THE MENTORING PROCESS

  • Getting started

  • Building the relationship

  • Helping Learners make good use of resources

  • Networking

4. WHAT IS COACHING?

  • The four stages of coaching

  • How is coaching done?

  • The manager or supervisor as coach

  • The nature of change

 

5. THE NATURE OF COACHING

  • Effective questions

  • The sequence of questioning

  • Goal setting

  • Reality and options

 

6.  TACKLING PERFORMANCE PROBLEMS

  • What is performance?

  • Learning and enjoyment

  • Motivation

  • Feedback and assessment

 

7.  ISSUES IN COACHING

  • Coaching teams

  • Overcoming barriers to coaching

  • The multiple benefits of coaching

 

COURSE DURATION

2 days

 

TRAINING METHODOLOGY

An active “experiential learning” and “learner-centred” approach is used throughout the program including interactive lectures, individual diagnostic assessments, role plays, group discussions, team activities, and case studies.

 

WHO SHOULD ATTEND

Managers and supervisors who need to act as mentors and coaches to their team members as part of their daily duties and responsibilities.

LEARNING PARTNER

Ismail Hashim

 

HOME             MODULES

matraining company - malaysian training company - malaysia corporate training consultant - malaysia corporate training company - malaysian training and development- taining malaysia - management training malaysia - soft skills - management skills training - training provider malaysia - soft skills training provider - malay training company - malaysian training company - malaysian training provider - consulting - corporate training - corporate trainer - human resource development - human capital development - trainer - consultant - malay trainer - malaysian trainer - malaysian training company - bumiputra training company - bumiputra trainer - bumiputra training provider