Managers and supervisors help employees achieve
objectives on a daily basis.
is a way managers and supervisors can help new
employees in an organisation learn the basics of
their job and the organisation quickly and how
they can fulfill their potentials to contribute
effectively towards achieving the
is a behavioral control technique used by the
manager or supervisor to give on-going guidance
and instruction, to follow day-to-day progress,
and to give feedback. Coaching is the
informal, day-to-day ongoing instructing of
This Mentoring and Coaching module has been
designed to give a practical guide to the
participants about effective procedures in
coaching and mentoring.
Specifically, this course is recommended for
managers and supervisors who need to be coaches
and mentors to their team members as their daily
After attending this module, participants should
be able to:
Explain the importance of managers and
supervisors becoming mentors and coaches to
their team members
State the concept and principles of
mentoring and coaching in relation to the
Practice effective mentoring and coaching
techniques back in the workplace to help the
Use mentoring and coaching principles to
help solve performance problems among staff
WHAT IS MENTORING?
Mentor's skills and focus
Approaches to mentoring
Managers and supervisors as
WHAT MENTORS DO?
The experiential learning cycle
Support system for mentors
NATURE OF COACHING
What is performance?
Learning and enjoyment
Feedback and assessment
An active “experiential learning” and
“learner-centred” approach is used throughout
the program including interactive lectures,
individual diagnostic assessments, role plays,
group discussions, team activities, and case
Managers and supervisors who need to act as
mentors and coaches to their team members as
part of their daily duties and responsibilities.