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< MODULE

 

INTERVIEWING TECHNIQUES FOR MANAGERS

 

 

 

 

RATIONALE

Interviewing is simply getting information from another person. We all use this skill every day. For managers, interviewing is about gathering useful information in every face-to-face encounter, from project planning meetings to client discussions to speaking with prospective employees. 

This course has been put together to help participants acquire the basic essential skills needed to carry out effective interviews and how to master every aspect of the interview process to ensure that you always get honest, helpful and results-oriented answers.

 

MODULE OBJECTIVES

After attending this module, participants should be able to:

§   Plan and prepare for the interview

§   State the essential skills needed by an effective interviewer

§   Explain the processes involved in managing and conducting an interview

§   Develop practical, specific, well-defined behavioural criteria when interviewing candidates to assist in hiring decisions

§   Use the right communication techniques when interacting with the interviewee

§   Practise active listening skills and doing away with barriers to communication

§   Recognise the six difficult behaviours and how to respond to them

 

MODULE CONTENTS

 

1.    WHY INTERVIEW?

§  Behaviour-Based Interviewing

§  Interviewing: It's Not Just Asking Questions

§  Skills for Successful Interviews

§  Steps in Any Interview

§  The Four-Phase Selection Model

 

2.    HOW TO PLAN FOR THE INTERVIEW

§  Setting Objectives

§  Determining and Setting the Environment

§  Determining and Setting the Plan

 

3.    HOW TO PREPARE FOR THE INTERVIEW

§  Gathering Information Before the Interview

§  Creating and Using Interview Tools

 

4.    HOW TO BEGIN AND END THE INTERVIEW

§  The Beginning: Gaining Attention and Creating Comfort

§  The Ending: Gaining Commitment

 

5.    HOW TO CONNECT WITH THE INTERVIEWEE

§  The Platinum Rule

§  Discover Your Communication Style

§  Recognising Communication Styles

§  Planning to Modify Your Way of Communicating

§  Planning to Gain Information from People Who are Different from You

 

6.    WHAT QUESTIONS TO ASK - AND HOW?

§  What Types of Questions Should You Ask?

§  How to Decide What Questions You'll Ask

§  How Should You Ask the Questions?

 

7.    WHAT ARE THEY SAYING.... AND CONVEYING?

§  Active Listening

§  What Are You Listening For?

§  Active Listening Behaviours

§  Getting Rid of Barriers to Listening

 

8.    WHAT IF THEY DON'T ACT LIKE YOU EXPECT?

§  Six Difficult Behaviours

§  Interpreting Behaviour

§  Behaviours, Possible Causes and Your Response

§  Figuring Out the Causes

§  Avoiding Negative Emotions

 

COURSE DURATION

2 days

 

TRAINING METHODOLOGY

The entire programme would be run as a hands-on practical workshop involving all participants utilising actual customised materials.

An “experiential learning” and “learner-centred” approach is used throughout the program including interactive lectures, role plays, group discussions, team activities and case studies.

 

WHO SHOULD ATTEND

This module has been especially put together for staff members who wish to learn more about the right techniques of carrying out effective interviews.

 

LEARNING PARTNER

Ismail Hashim

 

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